Scrum Master Delivering Effective Feedback

Scrum Master Delivering Effective Feedback

Delivering effective feedback is an essential part of communication, and it’s crucial for helping people to improve and achieve their goals. However, delivering feedback can be challenging, and it’s important to understand the techniques and tips that can help to make it more effective.

One of the most important techniques for delivering feedback is to be specific and actionable. Feedback should focus on behaviors or actions that can be changed, rather than giving general or vague feedback. By being specific and actionable, the person receiving the feedback can understand exactly what they need to do to improve.

Timing is also an important factor when delivering feedback. It’s best to deliver feedback as soon as possible after the event or behavior occurred. This way, the feedback is still fresh in the person’s mind, and they can take action on it right away.

Another important technique for delivering feedback is to provide balance. Feedback should be a mix of both positive and constructive feedback. Highlighting both strengths and areas for improvement will help the person receiving the feedback to understand where they are excelling and where they can improve.

Another key aspect of delivering feedback is the way it’s delivered. Feedback should be delivered in a respectful and non-judgmental manner, avoiding personal attacks or blame. Using “I” statements when delivering feedback can help the person receiving the feedback understand your perspective and avoid defensiveness.

Another important technique when delivering feedback is to ask for feedback and be open to the person’s perspective. Encourage the person receiving feedback to share their thoughts and feelings, and be open to their perspective.

Lastly, follow-up on feedback is critical, check progress and provide additional support if needed. It’s also worth mentioning the sandwich method which is a technique that involves starting with positive feedback, then providing constructive feedback, and ending with positive feedback. This helps to balance the negative feedback and makes it more palatable.

It’s important to remember that everyone is different, and what works for one person may not work for another.

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Author:  Naveen Nanjundappa, Certified Scrum Trainer

12 Principles Consulting Naveen NanjundappaWell known for his unique teaching style, Mr. Naveen Nanjundappa has over 19 years of service in IT industry, with experience in most of the standard roles of software development life cycle such as developer, tester, leader, manager of projects and products. He was introduced to XP & Scrum in 2005. Following his passion for coaching, he has spent last 8 years coaching agile transformation, Scrum teams, trained over 4000+ people from various organizations. Expertise in Scrum, Leadership Agility, Organizational Agility, Process Agility, Team Agility, Product Management & Project Management.

CSM / CSPO certification by Naveen Nanjundappa is Transformational, with lot of examples from real life and Indian working culture. Participants will feel empowered, focused and knowledgeable to handle situations at work & most importantly you transformed not just certified!  

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